Frequently Asked Questions
We’ve shared some of our most frequently asked
questions to help you out!
Screen printing requires vector artwork to assure clean print. If you don’t have art files in vector format, don’t worry we convert any file type to a usable, vector format starting at $20. However, depending on the complexity of your artwork, the cost of vectorizing may increase.
Full Front Location: The top of your design should be placed about 4 inches below the bottom of the collar and should not exceed 12 inches tall or wide on full shirt fronts. (see below)
Back Location: The top of your design should be placed about 5 inches below the bottom of the collar. The typical size is usually around 10.5 – 13 inches tall or wide. Anything under 8 inches generally looks too small on shirts above a large. The maximum printable size is 13″ x 14″ (please keep in mind that this size is abnormally large, and generally considered too big).
Pocket Location: Pocket logo prints are usually between 3 and 4 inches wide or tall. Please keep in mind that if you are printing women’s style shirts, you may want the pocket logo to be placed a little higher than usual so the logo rests on top of the female breast, instead of the front.
Standard turnaround time is 10-15 business days with some products taking longer. That time starts from when we receive a deposit and proof approval. If we expect or foresee any problems coming, we will be sure to let you know and work with you to rectify it.
If you need your job finished sooner, see below for more info on Deadlines & Rush Orders.
If you have a specific deadline for your order which falls inside our standard turnaround, the only way to ensure your order completed in time is by paying a rush fee.
Rush orders which fall inside of our standard turnaround are subject to the following rush fees, which will be added to the order total based on how quickly you need your job finished:
5 day turnaround +15%
3 day turnaround +30%
2 day turnaround +50%
1 day turnaround +100%
Rush orders are subject to the same under/over run as standard orders. Rush order time frames are based on our production schedule and do not include shipping time. Please consider the shipping time when submitting a rush order. Flash Ink will not be responsible for shipping issues once it leaves our facility. Rush orders with a two or one day turnaround must be paid for in full when placing the order.
Screen printing setup charges are $25 per screen, and increase with additional colors and imprint locations. Repeat orders will have a $10 per screen reset fee.*
Embroidery setup charges start at $45 and can go up due to the complexity of your artwork. There is no reset fee for embroidery.*
Promotional product setup charges vary based on the vendor and the product. Reset fees vary as well.*
*If you make changes to your artwork a new initial set up fee will be needed.
All orders must have a 50% non-refundable deposit in order to be considered a submitted order and begin start your job. We accept cash, check, and all major credit cards. The order balance is due upon pickup or shipment of the order. See invoiced quantity below to understand how the final invoice balance is determined.
Your final invoice will reflect the total quantity shipped. This means if you order 100 prints, your initial order approval will show 100 pieces, but your final invoice after production will could show an invoice quantity between 97 and 103 pieces. This is the under/over run allowance for that order. Because we bill on actual quantity, we only require a 50% payment (based on your order approval amount) to begin your order. The balance, based on the quantity to ship, is then due to ship your order. The price/piece will not change from the order approval to the invoice.
Overruns or underruns (misprints) not to exceed 10% on quantities ordered shall constitute acceptable delivery. No reprints on orders of less than 48 garments per design. If you have an event or exact quantities are needed you will need to either account for this spoilage or let us know in advance that the order needs to be exact. An exact order quantity charge of $100 will be added to your invoice. Any spoilage will be credited towards your invoice once the job is completed.
Screen printing requires a minimum order of 24 garments or 48 garments if using pre-purchased apparel. You can mix and match garment styles and colors, as long as you print 24 garments. Orders of less than 24 garments will be charged a less than minimum fee of $50.
Embroidery requires no minimums.
The minimum order for promotional products varies by item type.
Our standard color list has approximate Pantone values listed with each color. This value may or may not be used in the mockup provided. We can not guarantee ink colors based on visual mockups alone. Monitors can alter colors significantly from one computer to the next, and we recommend checking the colors given against a Pantone book.
If you need exact colors please provide the Pantone value you require and we can mix it for you at a charge of $20 per color.
Blank samples can be provided at a per piece rate. Digital samples will be provided with your invoice. If actual screen printing samples are required we can arrange for a on-press check of your job before printing, a fee will be assessed for this service. We encourage you to try on garments before you buy them, and cannot guarantee satisfaction with garments we/you choose.
We do not stock any products, we order everything as needed for all of our customer design needs. This will be reflected as a freight charge on your invoice. Standard freight charges are $15, and may increase depending on the product and quantity ordered.